TorontoLite Tours

Privacy Policy

Effective date: 2026-01-01

This policy explains how TorontoLite Tours handles personal information under Canada’s PIPEDA.

1. Overview & PIPEDA
We collect only what we need to operate tours and support customers. We align our practices with the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information we collect
Contact details (name, email, phone), booking details (chosen tour, date, quantity), and basic device information (for fraud prevention).
3. Use of information
To deliver tours, support customers, improve services, and meet legal obligations. We do not sell personal information.
4. Cookies

We use essential cookies for preferences (like theme and consent). See our cookie banner for choices.

5. Data retention
We retain booking records for as long as necessary for tax and accounting requirements, then securely delete or anonymize.
6. Your rights (Canada)
You can request access, correction, or deletion where applicable. Contact us at [email protected].
7. Consent and withdrawal

We obtain consent when collecting and using personal information, except where permitted by law. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide services (e.g., we may be unable to complete a booking).

8. Service providers and disclosures

We may share necessary information with payment processors, booking tools, customer support platforms, and accounting systems to deliver services and comply with the law.

Each provider is bound by confidentiality and security obligations appropriate to the sensitivity of the data.

9. Cross‑border transfers
Some service providers may process data outside your province or outside Canada. When this occurs, your information may be subject to foreign laws and access by foreign authorities. We apply contractual and technical safeguards where feasible.
10. Safeguards

We use administrative, technical, and physical safeguards proportionate to the sensitivity of the information, including access controls, encryption-in-transit, and secure deletion practices.

We limit access to staff and providers who require it to perform their duties.

11. Children’s privacy
Our services are intended for adults and families. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.
12. Access and correction process

To request access or correction, provide enough detail to identify your records. We will respond within reasonable timeframes as required by PIPEDA.

We may require identity verification before fulfilling a request.

13. Complaints and inquiries
If you have concerns about our privacy practices, contact us using the details below. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.
14. Automated decision-making
We do not make decisions that produce legal or similarly significant effects solely through automated processing.
15. Changes to this policy
We may update this policy from time to time. The “Effective date” above shows when the latest version took effect. Material changes will be highlighted on this page.
16. Contact details

Email: [email protected]

Phone: +1 (416) 572-8394

Mail: TorontoLite Tours, 250 Front St W, Toronto, ON M5V 3G5, Canada

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